Privacy Policy

1. Who we are

Proofterior Group Limited (“we”, “us”, “our”) is the data controller responsible for your personal information. We are a company registered in England and Wales (company number [Company registration number]), with our registered office at [Registered office address]. We are registered with the Information Commissioner’s Office (ICO) under reference [ICO registration reference].

If you have any questions about this policy or how we handle your information, contact us at [email protected] or on 01202 287503.

2. The information we collect

We collect the following categories of personal information:

• Information you give us — for example when you complete our survey enquiry form, request a call back, email or phone us: your name, email address, telephone number, property postcode or address, and the details you provide about your property and the damp, mould, timber or water issue you are experiencing.
• Information we gather during a survey — assessment notes, moisture readings, measurements, photographs of the affected areas, and the resulting report and quotation.
• Property data from public and third-party sources — to prepare a fuller assessment we may enrich your enquiry with publicly available property information such as EPC data, flood-risk zone, approximate construction year and listed-building or conservation-area status.
• Information collected automatically — when you use our website we may collect limited technical data (such as IP address, device and browser type and pages visited) through cookies and similar technologies.

3. How we use your information and our lawful bases

We use your personal information for the following purposes:

• To respond to your enquiry, qualify it and arrange a survey — on the basis of our legitimate interests and to take steps at your request before entering into a contract.
• To carry out a survey, prepare your report and quotation, and provide any works you instruct — for the performance of a contract with you.
• To send you service messages by phone, SMS or email about your enquiry, appointment or project — on the basis of our legitimate interests in managing our work.
• To send you marketing about our services, where you have asked us to or otherwise consented — on the basis of your consent, which you can withdraw at any time.
• To keep records, improve our services and meet our legal and regulatory obligations — on the basis of our legitimate interests and legal obligations.

4. Marketing

We will only send you marketing where you have consented or where the law otherwise permits. Every marketing message includes a way to opt out, and you can tell us to stop at any time by contacting us using the details above.

5. Who we share your information with

We do not sell your personal information. We may share it with:

• Our own directly-employed survey and remedial teams, so they can carry out your work.
• Trusted service providers who process data on our behalf under contract — for example the providers that host our website and forms, and the platforms we use to send SMS and email and to manage enquiries. They may only use your data on our instructions.
• Where you choose to take out a third-party guarantee (for example an insurance-backed guarantee) or finance, the relevant provider, so they can set up that product. These are subject to the provider’s own terms and privacy policy.
• Our professional advisers, and regulators or authorities where we are required to by law.

6. How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out above, including to meet our legal, accounting, guarantee and reporting obligations. Where we no longer need it, we securely delete or anonymise it. Records relating to completed works and guarantees are generally kept for the life of the guarantee plus a reasonable period afterwards.

7. How we protect your information

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Where we use third-party processors, we require them to apply appropriate safeguards.

8. International transfers

Some of our service providers may process data outside the UK. Where they do, we take steps to ensure your information is protected by appropriate safeguards recognised under UK data protection law.

9. Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your information in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Ask us to transfer your information to another provider (data portability).
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details above. We will respond within the timescales required by law.

10. Cookies

Our website uses cookies and similar technologies to help the site work and to understand how it is used. You can control cookies through your browser settings; blocking some may affect how parts of the site function.

11. Complaints

We hope to resolve any concern you have about your data. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

13. Contact us

Proofterior Group Limited— [email protected] · 01202 287503.